The Arc Jefferson - St. Lawrence


      The Arc Jefferson - St. Lawrence

March 17, 2021

Howie GanterWords cannot express the appreciation of all our staff members’ efforts to keep the people we support safe, keep families informed and maintain operations at the organization despite not only the pressures of COVID-19 but the challenges we face each day. I am especially proud of the success we have had in limiting the number of cases in the agency. Although we have had an increase based on community spread in both counties our numbers are still low for the size of the organization. This is due to our use of PPE, adhering to disinfection and sanitation practices, and social distancing by our staff. Those who provide direct support have been working extra shifts and long hours to ensure we meet our staffing ratios to provide quality services and supports. They often put those we support and their needs ahead of their other responsibilities.

The impact of COVID will be with us for years based on the fiscal challenges it has caused, but we are a resilient organization and will come out of this stronger than before. We do not know exactly what the future will bring but we do know it will be different than how we operated Pre-COVID. We will probably have fewer site-based services and more community based, we will see increased use of technology for services, communication and training, and an increase in self-direction. We will also be moving into managed care in the next several years.

We have come a long way in the last two years and are stronger as a result of our merger. We will continue to advocate for increased funding to support staff salaries and benefits, will look for opportunities for collaboration, different revenue streams, increased efficiencies, improvements to our IT and communication systems, and improve our infrastructure. We will also continue to advocate for those we support in regards to the services and supports they want and need.

We are hopeful that 2021 will bring an end to the pandemic and let us get back to some form of normalcy. All our staff no matter what role they have, contribute to the provision of quality services and supports. Although we have been short-staffed for quite some time, everyone steps up to the plate to accomplish great things. Thanks for all you do and the care you provide those we support.

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About The Arc Jefferson – St. Lawrence:
The Arc Jefferson – St. Lawrence seeks to be the premier provider of services for people with diverse needs through the continuum of life.